FAQs

1. Where do you ship to?

We currently ship to the United States, United Kingdom, Canada, and Australia.
We’re focused on serving these regions to ensure reliable shipping and top-quality service.

2. Where do your products ship from?

We work with trusted fulfillment partners across the US, UK, and Asia to ensure your order arrives safely and on time. Depending on product availability, your item may ship from a domestic or international warehouse.

3. How long does shipping take?

After processing (1–3 business days), average delivery times are:

• USA: 7–12 business days

• Canada, UK, Australia: 10–18 business days

You’ll receive a tracking number once your order ships.

4. How can I track my order?

Track your order anytime using our Track Order page. Just enter your order number and email to see real-time updates.

5. Can I cancel or change my order?

We begin processing orders quickly, but if you contact us at support@zenvoro.com within 12 hours, we’ll do our best to update or cancel your order before it ships.

6. What is your return policy?

We accept returns within 30 days of delivery.
Items must be unused, in original packaging, and in resellable condition.
To begin a return, email us at support@zenvoro.com with your order number and reason for return.

7. Do you offer refunds?

Yes. Once your return is received and inspected, your refund will be processed within 5–10 business days.
Original shipping fees (if any) are non-refundable, unless the item was damaged or defective.

8. Do I need to worry about customs or import fees?

In most cases, orders to the US, UK, Canada, and Australia do not incur additional import fees.
However, if your country applies duties or taxes, they are the responsibility of the buyer.

9. Are your products high quality?

Absolutely. Every item is carefully curated for design, function, and value.
We only work with suppliers who meet our quality and customer satisfaction standards.

10. How can I reach customer support?

Email us anytime at support@zenvoro.com or use our Contact Us page.
We aim to respond within 24 hours on business days.